Frida, Contest, and More

Frida example 2: Simply and Upbeat!

http://www.portfoliositez.com/frida2/

Images courtesy of Nick Haskins (http://www.haskinsphotography.com)

MAY CONTEST
Every new client this May is entered into our May contest for a SimplySplash splash page to accompany their new site. If you haven't seen Kim's work over at simplysplash.com check it out, she's got some major talent! :-)

FRIDA:
We are taking orders for Frida which will launch this Friday (16th). Currently only the standard version is available, but if you order the premium you will be upgraded for free as soon as it is done. See post below for all the ordering details!
for current clients: If you are wanting to switch to Frida or add it as an extra template you can do that directly through our order page on our website. There is a link to order extras at the very bottom :-)

SNEAK PEAK: FRIDA

We would like to introduce Frida (Standard Version).

http://www.portfoliositez.com/frida/index2.php

We will be officially releasing Frida, the standard version, on Friday the 16th. Stay tuned next week as we release the different faces of Frida. She has many personalities!

pre-order link: http://portfoliositez.com/order-frida.php .

The sites will be setup and installed on a first come first serve basis, with the earlier orders being delivered on Friday 16th, the launch day. Below is all the details.

If you are ordering the premium, which will be upgraded for free as soon as it is available next month, you can use the coupon code FRIDA5OFFPREM to get the first month for the standard price.

If you order the standard version of the site and choose to upgrade later there will be a $20 upgrade fee (so if you plan to upgrade as soon as it is available you should order the premium to start with)

Frida - homepage

Frida - gallery

Frida - Calendar

Frida - text section

Frida - text section

Frida - contact sectionpictures courtesy of Jessica Price

Frida Features:
- taped corners (option in the admin)
- adjustable image border
- possible color changing background
- ability to upload a custom background
- all standard template features such as music, unlimited galleries, unlimited text sections, etc.

WHAT ABOUT PREMIUM?
So here's the deal. As many of you know I, Jen, lost some time due to my pregnancy. Well, I am officially back. Whoohoo! Now it is catch up time ;-) We decided that it was only fair to release Frida, the standard version, so you can see if this is the right template for you just in case you are waiting to see it to decide what template is right for you. We are still working on our shopping cart which will launch next month. If you like Frida and don't have the need for a shopping cart or video gallery then the standard service is the site for you. If you would like the premium we've got you covered.
You can purchase the premium version of the site, and use the coupon FRIDA5OFFPREM to receive $5 off your first month for the standard price. We will then set you up with the standard version of the site and upgrade you next month for free when the shopping cart is complete. :-)

Two things:
- To receive the free upgrade you must order the premium service.
- The coupon code for $5 off is only good for the premium service.

have a great weekend!
Jen =)

Congrats to Shena Kaye

It always makes Jamie and I happy to hear news from clients! We'd like to congratulate Shena Kaye for her debut in the March/ April issue of Camera Arts magazine. Her image "Missing You" will be shown within the Artist Showcase section of the magazine.

Congratulations! Below is the image "Missing You"

You can also visit Shena's site and additional work at: http://www.poeticimagesstudio.com

Doctor's Orders

I (Jen) just got back from the Doctor's office. Unfortunately I am just not recovering like I should be and my doctor told me that I must rest more, and cut down on work, to get back to good health. For the sake of Rusty and my own health I am going to have to cut down on the hours I spend programming over the next 3-4 weeks which affects the estimated Frida launch date. I am sick of missing my estimated timelines for Frida so I am now just going to say that I am working on it and when we have a solid launch date we will post it. Anyone who knows me knows I really hate missing deadlines so this isn't easy for me. I really appreciate your understanding in this matter.

As an apology we'd like to offer a free setup for any sites sold from Thurs April 10th thru the end of April. You can use the coupon code FRIDAAPLGY . This is not applicable on group buy purchases.

This was the first baby between Jamie and I so we underestimated how much time was required for recovery. We assure you, though, that we are very good at learning from our mistakes so our timing and build out schedules will be much better in the future. :-)

A Formal Introduction

INTRODUCING...
I'd like to formally introduce Russ and I's (Jen's) first child - Rusty. Born on March 21st weighing in at 8 ibs 6 oz. :-) I have a new found respect for parents, we never thought it could be so much work! If anyone has any tips on how we can help Rusty sleep through the night we are all ears ;-)

Russ with Rusty :-)

COMPANY NEWS:
- I am returning to work this week part time. We appreciate everyone's understanding during these first couple weeks as I get adjusted to a new schedule and new lifestyle. If there are any bug issues or support issues that I need to respond to the response time might take slightly longer. Jamie is still on her own for the most part so please submit a ticket if you have any questions or issues so we can respond to you in the fastest way possible :-)

- We are working on Frida, however with the changes this month we are now estimating at the end of April. I would like to emphasize that this is only an estimate at this time since this month's schedule and time are hard to predict. As soon as we can give an actual launch date we will

Stay tuned this week as we get back to posting client highlights, product highlights, and more! :-)

have a great weekend!

IT IS A HEALTHY BABY BOY!!!!!!

Rusty was born this morning, March 21st, at 10:37!

... and what a cutie he is! =) Congratulations to Jennifer Fife for winning the contest! Her prediction was 12:05 p.m. on March 21st.  

To celebrate Rusty's birth day we want to give everyone who signs up this weekend their first month free. Please use the coupon codes below.

For a Standard Portfolio: RUSTYBDAY11
For a Premium Portfolio: RUSTYBDAY16

Jen, as you can imagine, will be out for the next week or so. Please read the Support post, if you have not already, so we can keep things flowing nicely while Jen is gone.

Everyone have a wonderful Easter weekend!
=) Jamie

Support

Hi Everyone!

With Jen going on maternity leave for the next few weeks, I thought it would be good to explain how our support works to avoid any complications while I am on my own.

First Step:

Check the knowledgebase. Chances are the issue you are having is not new and we have an article on it. All of our support articles are public; you do not need a username or password to view them. Click on “Knowledgebase" on the support main page.

You can either browse by category or you can enter the topic, such as email, in the search prompt on the bottom right corner. This will pull up all articles pertaining to your topic.

Second Step:

If you cannot find anything in the knowledgebase that helps you or you are having trouble understanding the article, submit a ticket. Let us know what you didn’t understand so we can fix the article or let us know what is missing so we can create an article.

When you submit a ticket try and give us as much detail as possible. Any error messages you are receiving, what the page is actually doing, even giving us your links and login information will speed up the process. We would love to have all of your information memorized but we are not that good. ;-)

Also making every ticket you submit urgent or high priority will not speed up the process for you. Please use the following to prioritize your tickets to help ensure the system works as smoothly as possible:

CRITICAL, EMERGENCY, URGENT, AND HIGH PRIORITY- please use this ONLY if your site is not loading, you have been hacked, or the server is down
LOW AND MEDIUM PRIORITY - all other tickets

Please note that we try to respond to tickets within 24 hours M-F - usually much faster - no matter what level the priority is set as. :-)

Phone Calls:

Our Phone number is available for clients; however we ask that it only be used in case of emergency, as described above. We are able to answer and debug issues much faster when they are submitted in ticket form and often the phone is an unreliable way to get a hold of us because we do not share an office and I am the only one who gets the phone calls. Tickets are more visible and will be answered faster since both of us check the tickets.


If it is easier for you to learn by having someone walk you through the admin over the phone let me know and we can set up an appointment; this will be difficult while I am on my own but I will try to make time.

Nights and Weekends:

We are available to all of you Monday through Friday 9 a.m. to 5 p.m. MST so please try to keep tickets to a minimum on off hours. We do monitor the servers over the weekend and are available in case a server is experiencing issues or sites are not loading; however all other tickets/issues will be responded to on Monday.

While Jen is gone taking care of herself and little Rusty after what has turned into a complicated last trimester, I would very much appreciate all of your patience. Remember I am on my own, even though Jen is threatening to login from the hospital because it has Wi-Fi. Please help me in letting Jen have her maternity leave by following these steps and emailing me (jamie@portfoliositez.com) instead of her.

Thanks and wish Jen luck!
=) Jamie