We were recently notified by our hosting company that they need to move a few of our servers as the area they are in is set to be permanently closed April 30th. If your site is on one of the servers you should have received an email yesterday explaining how this would affect your service with us. In case anyone missed it the details are below.
For everyone else, our company server is also being migrated. When the DNS changes start propagating there is a chance we will lose some emails or tickets. If you do not hear from us within 24 hours please contact us again.
In the next few days we will be working on migrating your services to a new server. The copy over will begin Thursday, April 26th and they have told us it will be complete by Friday, April 27th.
How this will affect you:
1) There will not be downtime for your site. We will not be migrating accounts during high traffic times and your site will remain up on the current server while the domains propagate to the new server.
2) The IP address for your server will change. This means the temp link you were given in your welcome email, if it has a series of numbers in it, will not work. To edit your site you should be using the following format: http://www.yourdomainname.com/sitezadmin
3) This IP address change will affect any third party programs you are using on our server, such as machforms or blogsites. If these stop working after the migration please make sure to contact us at email@example.com and we will fix it for you. Please DO NOT attempt to fix it yourself as these changes can be difficult and often create larger issues if you do not know what you are doing.
4) We recommend not making any changes to your site during the migration. If changes are made to your site during the migration they will not appear when the domains propagate to the new server and you will need to make those changes again.
We will be updating the News area of our support (http://portfoliositez.com/support/index.php?_m=news&_a=view) with the progress of the migration. Look for “Sitezhosting5.com Migration,” “Sitezhosting6.com Migration,” or “Sitezhosting9.com Migration” for information on your move. There you will find when we started the migration, when it was finished and what your new IP address is.
If you have any questions or concerns about the move please email us at firstname.lastname@example.org. Thanks!