Meet Diego…
Posted on January 22, 2009
Our template Diego was named in honor of Diego Rivera who was a muralist painter (December 8, 1886 – November 24, 1957). We envisioned the template as being perfect for paintings, using vibrant colors to enhance the beauty of the site’s content. We also envisioned it being built in a way to showcase the artists/photographer’s story through their imagery. This is why Diego was a perfect name. Diego Rivera was an artist who specialized in paintings that told stories. An example can be seen in his mural depicting Mexico’s history at the National Palace in Mexico City.
COMPANY CORNER:
- I can’t express how excited I am about what we have in store for you all… I can’t wait until it’s no longer ‘top secret’ and I can spill the beans!
- Did you know that Tammie is pregnant with a girl? She is expecting in February! We are so excited for her and her husband! 
- Do you know you can make a backup of your site in case of emergency? We do have nightly backups in case of hardware failure but we recommend that you also keep backups to be on the safe side. This is also useful in case you are uploading third party databases or files and accidentally overwrite content from your site. The article can be viewed at:
FAQs
Where is PortfolioSitez located?
A: We are a Colorado based company, but half our team lives in CA and the other half lives in CO.
How long have you been in business?
A: 1 year and 2.5 months… we’re young but are growing faster then we ever imagined!
Do you offer phone support?
A: At this time we do not offer general phone support. A phone number is provided to our customers upon request, however all other support issues should go through our ticketing system. Tickets allow us to save you time. Any computer based issues tend to take time to re-create and figure out. If we were on the phone you would need to be on hold an awful lot so we could figure out the issue and fix it 
Through the ticketing system you can rest assured we will work on it immediately and respond to you in a timely matter so you do not need to wait for someone to figure it out while you sit on the phone. We also offer a knowledge base that we update regularly to help make the process as smooth as possible.
Why don’t you offer unlimited hosting like some other companies do?
A: We have been asked why we do not offer unlimited hosting like others in our industry or other hosting companies. The answer is simple, we don’t agree with this practice. It’s not that we don’t want to offer you everything we can, it’s just that we do not want to use gimmicks to get you to sign up. You can’t actually have unlimited space and bandwidth because servers have hard drives which have limited space, and companies have bandwidth limits. Companies that do this limit ’server resources’ (if they try to keep their servers running at optimum levels) which causes your site to be suspended temporarily at times for ‘CPU usage exceeded’ or have a lot of downtime due to overloading their servers. We don’t agree with this practice because it gives the illusion that you are getting a better product and more when in reality these servers are more overloaded and oversold then those with limits.
We want you to know that what you get with us is what you have to use or keep open. We do not oversell our servers which is why our servers run at optimum levels all the time. Even though our servers have a lot of extra space since the majority of clients never come close to using their 2Gigs we keep them clear so that clients can feel comfortable knowing that there is a limit on how loaded the server they occupy will be. This help us maintain an excellent uptime and server speed. Our servers are also housed in state of the art data centers with some of the fastest connections in the country.
Will my rates go up if I sign up for a monthly/yearly plan?
A. NO! One thing we are proud of is our company model. When Jamie and I sat down to discuss starting a business we listed what we considered important. What came out of the discussion was the fact that neither of us like where the industry is going and we vowed to start a company that put their customers first. This meant good customer service and a business model that valued our long time customers. In doing so we decided that once you are a customer your prices will not increase, even if ours do, as long as you are a customer. This means that whatever price bracket you signed on with (monthly/yearly) will be what you pay even if our prices go up for new customers to cover costs. You also will always have the option to upgrade/switch templates for $20 even if our upgrade/switch fee increases or the template you are upgrading to has more features.
Do you have any other templates other then the 4?
A. Not at the moment, but that will be changing this year. This year we are concentrating on releasing many new designs for you to choose from!
Do you accept any form of payment other then Paypal?
A. At the moment, no, but we are working on incorporating another payment method soon.
I would LOVE to see a site that focuses on vertical images. This is especially important to the fashion industry. Most of the templates now only show horizontals big and verticals are shrunk to fit. Can you consider this in your new templates? Thank you!