Comments on: To have… or not to have (phone support) http://portfoliositez.com/ps/2010/02/to-have-or-not-to-have-phone-support/ sample blog Fri, 17 Jun 2011 16:47:08 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Carrie Ayn http://portfoliositez.com/ps/2010/02/to-have-or-not-to-have-phone-support/comment-page-1/#comment-911 Carrie Ayn Fri, 05 Mar 2010 05:33:07 +0000 http://portfoliositez.com/ps/?p=954#comment-911 I love the ticket system! You are fast and through....I hav never had an issue! I love the ticket system! You are fast and through….I hav never had an issue!

]]> By: Kelly Ann http://portfoliositez.com/ps/2010/02/to-have-or-not-to-have-phone-support/comment-page-1/#comment-906 Kelly Ann Thu, 04 Mar 2010 14:06:10 +0000 http://portfoliositez.com/ps/?p=954#comment-906 Happy Birthday Stephanie! Happy Birthday Stephanie!

]]> By: Natalie http://portfoliositez.com/ps/2010/02/to-have-or-not-to-have-phone-support/comment-page-1/#comment-910 Natalie Thu, 04 Mar 2010 13:00:16 +0000 http://portfoliositez.com/ps/?p=954#comment-910 I have to agree with everyone. I usually hate companies that dont have the option to speak to someone over the phone. However, you guys always get back to me pronto and resolve my problem quickly, efficiently, and kindly. I could not be happier wit your service. Live chat wouldn't be a bad idea like Julie said. I have to agree with everyone. I usually hate companies that dont have the option to speak to someone over the phone. However, you guys always get back to me pronto and resolve my problem quickly, efficiently, and kindly. I could not be happier wit your service. Live chat wouldn’t be a bad idea like Julie said.

]]> By: julie Foskett http://portfoliositez.com/ps/2010/02/to-have-or-not-to-have-phone-support/comment-page-1/#comment-902 julie Foskett Thu, 25 Feb 2010 05:58:35 +0000 http://portfoliositez.com/ps/?p=954#comment-902 I don't really need phone support and I would hate for fees to go up... But, a "live chat" type option would be nice. That would give you all the benefits of email, but allow for quick answers for quick questions. :) I don’t really need phone support and I would hate for fees to go up… But, a “live chat” type option would be nice. That would give you all the benefits of email, but allow for quick answers for quick questions. :)

]]> By: Keith http://portfoliositez.com/ps/2010/02/to-have-or-not-to-have-phone-support/comment-page-1/#comment-897 Keith Tue, 23 Feb 2010 01:34:14 +0000 http://portfoliositez.com/ps/?p=954#comment-897 I will start with this; I don't know "jack" about HTML, Flash or setting up websites but when I bite the bullet and placed an order for my website through your company (because of the low cost and excellent Cus Serv reviews), the setup was so smooth that only one question surfaced regarding my email accounts. The response was quick. Since then I think I only had to contact Cust Serv maybe three times. The longest I waited was five hours and that was on a weekend! I wasn't excepting an answer until Monday. Your business model is solid just as it is. ...if it ain't broke don't fix it! I will start with this; I don’t know “jack” about HTML, Flash or setting up websites but when I bite the bullet and placed an order for my website through your company (because of the low cost and excellent Cus Serv reviews), the setup was so smooth that only one question surfaced regarding my email accounts. The response was quick. Since then I think I only had to contact Cust Serv maybe three times. The longest I waited was five hours and that was on a weekend! I wasn’t excepting an answer until Monday. Your business model is solid just as it is.
…if it ain’t broke don’t fix it!

]]> By: tanya http://portfoliositez.com/ps/2010/02/to-have-or-not-to-have-phone-support/comment-page-1/#comment-896 tanya Mon, 22 Feb 2010 19:04:58 +0000 http://portfoliositez.com/ps/?p=954#comment-896 Personally, I think my trouble shooting (which isn't often) with you all is best communicated via email. Just like you all, I don't have time to wait on the phone. So 'no' to the phone. :) I also want to give a shout out to Tammie who does such an amazing job communicating with me. Love to you all!! -Tanya Personally, I think my trouble shooting (which isn’t often) with you all is best communicated via email. Just like you all, I don’t have time to wait on the phone. So ‘no’ to the phone. :)

I also want to give a shout out to Tammie who does such an amazing job communicating with me. Love to you all!! -Tanya

]]> By: Dick Wood http://portfoliositez.com/ps/2010/02/to-have-or-not-to-have-phone-support/comment-page-1/#comment-895 Dick Wood Mon, 22 Feb 2010 16:52:21 +0000 http://portfoliositez.com/ps/?p=954#comment-895 I have had several questions when I first put up my web site, and all were answered quickly and easly via email. I personally don't feel there is a need for one at this time. Dick Wood I have had several questions when I first put up my web site, and all were answered quickly and easly via email. I personally don’t feel there is a need for one at this time.

Dick Wood

]]> By: Bonnie Creevy http://portfoliositez.com/ps/2010/02/to-have-or-not-to-have-phone-support/comment-page-1/#comment-894 Bonnie Creevy Sat, 20 Feb 2010 23:05:32 +0000 http://portfoliositez.com/ps/?p=954#comment-894 Normally I get agitated when a company doesn't have support. But you guys have always been so on top of things that it doesn't bother me at all. And your prices are one of the main reasons Ive been with you for so long. If it ain't broke, don't fix it! lol Normally I get agitated when a company doesn’t have support. But you guys have always been so on top of things that it doesn’t bother me at all. And your prices are one of the main reasons Ive been with you for so long. If it ain’t broke, don’t fix it! lol

]]> By: Karin http://portfoliositez.com/ps/2010/02/to-have-or-not-to-have-phone-support/comment-page-1/#comment-893 Karin Sat, 20 Feb 2010 22:21:21 +0000 http://portfoliositez.com/ps/?p=954#comment-893 I have never had less than great responses via email - so I wouldn't use the phone option even if it was available! I have never had less than great responses via email – so I wouldn’t use the phone option even if it was available!

]]> By: Kara Schultz http://portfoliositez.com/ps/2010/02/to-have-or-not-to-have-phone-support/comment-page-1/#comment-892 Kara Schultz Fri, 19 Feb 2010 23:42:20 +0000 http://portfoliositez.com/ps/?p=954#comment-892 I agree with no phone support, I've always had fast communication via email even when my bandwidth went down every week for a month :) I figure if it was ever an issue we couldn't figure out, you'd give me a call to try and explain it again and work through it that way. I also am super awkward on the phone so I wouldn't use it anyway! I agree with no phone support, I’ve always had fast communication via email even when my bandwidth went down every week for a month :) I figure if it was ever an issue we couldn’t figure out, you’d give me a call to try and explain it again and work through it that way. I also am super awkward on the phone so I wouldn’t use it anyway!

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