 | How do I use my cPanel? |  |
 | In depth documentation on your cPanel controls panel can be found at |
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| Services | |
| We offer two different services as follows: |
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| How do I retrieve my messages from my contact section? | |
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The contact forms should be sent to your inbox unless you are using a third party email address. Due to in |
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| How is your hosting? |  |
| Our servers are housed in some of the largest data centers in the world. We have a 99.9% uptime average. Your site will be setup on a dual core dual processor server with a RAID configuration for |
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| How do I customize my error pages? | |
| Adding custom error page:1. log into your CPanel with the link (yourdomainname.com/cpanel/ or the server address such |
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| What can I do with the emails in the newsletter section? | |
| The newsletter database is meant to store the emails for you to copy and paste into a third party mail program such as outlook. You can then send out bulk emails to your clients. The server does have a limit of 100 emails that can be sent out pe |
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| Creating a Back Up of Your Site | |
| When you are all finished with your site, we recommend doing a back up / backup just in case anything happens where we cannot recover it. These cases are far and few between but it is good for yo |
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| Setting up the Shopping Cart: EDIT PACKAGES | |
| Under the EDIT SHOPPING CART tab click on the Edit Packages icon to begin inserting client packages. |
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| Setting up the Shopping Cart: EDIT SETTINGS | |
| To make the shopping cart visible, allow your clients to pay using Paypal, and set the appropriate shipping and tax rates, you must click on the EDIT |
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| Setting up the Shopping Cart: VIEW ORDERS | |
| Under the Shopping Cart tab click on View Orders to view any orders that have been placed/paid. In the box you will see orders that have been placed |
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| Why are my clients order details not showing up in my email? | |
| When the orders are placed you will receive notice that your client has ordered but the full order will not go to your email. Instead, to view the details of the ord |
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| Why are my products now showing up in my cart? | |
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If this is an issue you are encountering please check the following: |
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| Image Color Profiles and Your Site | |
| If the colors of your images are appearing off in your site this is more then likely a Color Profile issue. The most common issue is someone using CMYK (Cyan, Magent |
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| Modifying Packages | |
| If you need to change a package you have already offered in your products and received orders for, you cannot modify it without creating an issue for |
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| Can I put a hold on my site? | |
| Life happens and occasionally our clients need to step away from their businesses. If you would like to keep the work you have done on your site and the pricing you signed up with simply email |
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| What is a Mini Client Site? | |
| We have been asked a lot about the mini client site feature in our new full client system. Here is a run-down of the ins and outs of the mini site: |
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| Incoming Email Protocols ~ POP versus IMAP | |
| There are 3 main ways to handle your incoming message: IMAP, POP or Webmail. This will help you in deciding what protocol is best for you when configuring your mail client, IMAP or POP. Here is a |
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| centering the 'bio' image and text | |
| By default the image and text have the same margin from the sides of the blog. If you are creating a custom image to upload with extra white space and possibly a line to separate the text and image then you might find it hard to figure out how to make it |
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| Why don't my posts with the same name for the category and gallery show under my galleries? | |
| For the posts that are related to the galleries to appear under the galleries the following has to be done: 1. the gallery name must be a name that doesn't have any special characters in it such as /$#@%& ( ) * " ' : ; 2. t |
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| Images are not showing up for the iphone and ipad mirror sites | |
| If your phone images aren't showing up, go to your Sitezadmin>Edit Site Settings and Music>Edit Iphone Settings click the button to generate phone images. This should be done after any images |
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